Shipping policy

Last updated: 3 November 2026

Thank you for shopping with Ator Perfume. This page explains how we send your order, what it costs and what to expect.

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Dispatch

Orders are posted the next working day (Monday to Friday, excluding bank holidays) with tracking.
Orders placed at weekends or on bank holidays are posted the next working day after that.
You will receive an email with your tracking details as soon as your order is posted.

Delivery options and costs

48 Tracked Delivery, orders under £19.99: £3.99
48 Tracked Delivery, orders of £19.99 or more: FREE

The delivery cost is shown at checkout before you pay. The free delivery threshold is based on your order total at checkout.

Delivery times

Our 48 Tracked Delivery service usually arrives within 2 to 3 working days of dispatch. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather or other events outside our control.

Tracking

Your tracking link may take a little while to show updates after your order is posted. If your tracking has not updated after a few days, please contact us.

Address accuracy

Please check your delivery address carefully at checkout. If you need to correct it, contact us as soon as possible. We can only change an address before your order has been posted.

Lost, damaged or delayed parcels

If your parcel is lost, damaged or delayed, contact us at admin@atorperfume.co.uk and we will work with the carrier to put it right. If an item arrives damaged, please include a photo or short video of the item and packaging.

Changing or cancelling an order

To change or cancel an order, contact us as soon as possible. We can usually help before your order has been posted. Once it is on its way we cannot change it, but you may still be able to return it under our returns policy.